Achieving Results: Is Your Leadership Looking Through the Wrong Lens?

Activity does not equal productivity. Yet, often, well-meaning leaders are at a loss for knowing whether or not the non-profit organization they serve is making a difference.

To compensate, it’s easy to turn the board’s attention to the bottom line and assume that if the ink is red, that’s bad news; and if the ink is black that’s good news. Or, to measure success by simply pointing to program numbers such as how many clients served, tickets sold, acres of land protected, patients healed —  the list goes on and on.

Of course, these measures are useful in terms of monitoring performance, but they are often disconnected from the overall impact of an organization. The antidote for what I call emPHAsis on the wrong sylLAble lies in the second pillar of governance.

R = T + A
Results = Thinking + Action.

Action without discernment is folly; thinking without action creates stagnation. By combining thinking with action, high performing organizations deliver meaningful, measurable, and financially-viable results over time for the people and causes they serve.  Seemingly simple, this formula is a powerful tool for moving the organization you serve toward social sector excellence.

The next time you find yourself wandering in the wilderness of governance confusion,
try  R = T + A.